Rakuten Mobile customer support hotline number

Chat with Rakuten Mobile customer service.

Estimated time to solve one problem: ~15 minutes

Opening hours: 9:00 AM to 11:00 PM (first calls accepted before 10:30 PM)

Other notes

• All inquiries will only be answered in Japanese.

• After 11 PM, call center staff will no longer be able to assist you, even if you are in the middle of a support request.

• Even during business hours, you may still be unable to connect with an operator if the line is busy.

• To use the chat support service, you must log in to the My Rakuten Mobile app (web or mobile).

• All inquiries regarding Rakuten Casa can only be answered between 9:00 AM and 6:00 PM.

• Questions received outside of business hours will be answered via Rakuten Mobile AI Chat.

Contact us by phone.

Estimated time to solve one problem: ~25 minutes

• Please be careful not to dial the wrong number; call the correct phone number below for your specific issues.

• The customer service department will be very busy from 11:00 to 14:00, at the beginning and end of the month, so it may take a long time to connect with an operator.

Experiencing problems after registration ~ starting to use the service.

0800-600-0700

• Opening hours: 9:00 AM to 5:00 PM (open year-round)

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• Free calls

• Outside of business hours, the system will send you an SMS message containing a list of links to frequently asked questions.

• All inquiries will only be answered in Japanese.

Experiencing problems using Rakuten Mobile in general.

050-5434-4653

• Opening hours: 9:00 AM to 5:00 PM (open year-round)

• There are call charges.
  However, calls made from the Rakuten Link app are free.

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• Outside of business hours, the system will send you an SMS message containing a list of links to frequently asked questions.

• All inquiries will only be answered in Japanese.

Theft/Loss/Suspend/Resume Service

0800-600-0500​​

• Operating hours: 24/7

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• Free calls

• All inquiries will only be answered in Japanese.

Toiawase from overseas

050-5434-4633

• You will be charged for the country or region from which you make the call. However, calls made using Rakuten Link or Viber are free.

• Operating hours: 24/7

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• All inquiries will only be answered in Japanese.

Regarding outstanding or overdue fees.

050-5434-46 5 3

• Opening hours: 9:00 AM to 5:00 PM (open year-round)

• There are call charges.
  However, calls made from the Rakuten Link app are free.

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• All inquiries will only be answered in Japanese.

Regarding Rakuten Turbo

0 800-805-0040

• Opening hours: 9:00 AM to 5:00 PM (open year-round)

• Any questions regarding the contract or services must be addressed by the person who signed the contract (honin).

• Free calls

• All inquiries will only be answered in Japanese.

English support

0800-805-0805

• Opening hours: 9:00 AM to 5:00 PM (open year-round)

• The conversation can take place as a three-way call between you, the customer service representative, and the interpreter over the phone. (Interpretation is free)

Visit Rakuten Mobile stores.

You can book an appointment online to visit a store near you and speak directly with a staff member.

Other support